1.1  The terms contained in this document (Trading Terms) apply to all transactions for the purchase of products and services (each a “Service” or, two or more, the “Services”)  from the Site. By ordering any Services from our Site you are  indicating your acceptance to be bound by these Trading Terms. They form  a legal agreement between you and us and can only be amended with our  consent. You can print a copy of these Trading Terms by selecting the  print option from the “File” menu of your browser.

1.2  In the event that the Site contains separate  terms of trading linked to via the Site homepage, in the case of  conflict between those terms of trading and these Trading Terms the  terms of trading shall prevail over these Trading Terms.

1.3  We reserve the right to change these Trading  Terms from time to time without prior notice to you, provided that any  such change will not affect any purchases you have made before the  change is implemented.

2.1  You may place an order to purchase a Service  advertised for sale on our Site by following the onscreen prompts after  clicking on the item you are interested in. You will have an opportunity  to check and correct any input errors in your order up until the point  at which you submit your order by clicking the “Place Order” button on  the checkout page. 

2.2 All orders placed by you are  subject to acceptance by us. We may choose not to accept your order for  any reason and will not be liable to you or to anyone else in those  circumstances.

2.3 After submitting an order to  us, you will be sent an order acknowledgement email with your order  reference and details of the products you have ordered. Acceptance of  your order and the formation of the contract between us will take place  when we send you an email confirming that the products you have ordered  are being dispatched to you, unless we have notified you that we do not  accept your order or you have already cancelled it in accordance with  the provisions below (see Cancellations and Returns). 

2.4 If your order includes  Service(s) which are not available from stock, we will contact you by  email or by telephone to ask you how you wish to proceed. You will have  the option to wait until the Service(s) are available from stock, or  cancel your order.

3.1  The prices of Services advertised for sale on  our Site are as set out on our Site. All prices are in pounds (£)  sterling, exclusive of VAT, and shipping charges. Shipping charges will  be added to the total amount due once you have selected a shipping  service from the available option as set out in Shipping Information.

3.2  Prices may change at any time prior to (but not after) acceptance of your order.

3.3  We cannot accept your order until you have paid for it in full.

3.4 In the unlikely event that the  price of an item has been incorrectly advertised on our Site, we will  contact you by email or telephone to ask whether you wish to proceed  with the order at the correct price. If you are not happy to proceed, or  we are unable to obtain your instructions, we will cancel the order.  Unless we have already confirmed dispatch of your order, we will not be  obliged to supply Services at the incorrect price.

4.1 Subject to availability, we  will use all reasonable endeavours to deliver the Services you have  ordered as soon as possible after your order is accepted by us.

4.2 We will deliver directly to the address specified in your order.

4.3 The precise timing of a delivery cannot be specified. Certain deliveries may require a signature to confirm receipt.

4.4 Once delivered, the Services  ordered will become your property and your responsibility and, except in  relation to Services that are damaged or faulty when delivered or have  been incorrectly delivered, we will not accept any liability for their  loss, damage or destruction after they have been delivered.

5.1 Unless one of the exceptions  listed in Clause 5.4, below applies, you may cancel your order (or any  part of it) without giving any reason within fourteen (14) days. The  cancellation period will expire fourteen (14) days from the day on which  you acquire, or a third party other than the carrier and indicated by  you acquires, physical possession of the goods. To exercise the right to  cancel, you must notify us, giving us your full name, address and order  reference (if any) or, alternatively, by returning the Services, in  accordance with the provisions below (see Clause 5.4).

5.2  To meet the cancellation deadline, it is  sufficient for you to send your communication concerning your exercise  of the right to cancel before the cancellation period has expired.

5.3  If you cancel this contract, we will reimburse  to you all payments received from you, including the cost of delivery/  shipping (except for the supplementary costs arising if you chose a type  of delivery/ shipping other than the least expensive type of standard  delivery/ shipping offered by us). We will make the reimbursement using  the same means of payment as you used for the initial transaction,  unless you have expressly agreed otherwise; in any event, you will not  incur any fees as a result of the reimbursement. We may withhold the  reimbursement until we have received the goods back or you have supplied  evidence of having sent back the goods, whichever is the earliest.  Alternatively, you may ask us to substitute a Service, rather than  provide you with a refund, but we can only do that if the Service you  wish to substitute is of equivalent value to the order you are  cancelling.

5.4 You may not cancel your order if:

1. you have taken any audio and/or visual recordings or computer  software out of the sealed packaging in which they were delivered to  you;
2. the Services consist of perishable items, or have been sealed for  health protection or hygiene purposes, once these have been unsealed  after you receive them;
3. the Services have been customised or made to your own specifications;
4. any Services you have started to download or stream; or
5. any Services which become mixed inseparably with other items after their delivery,

unless such Services were damaged or faulty when delivered to you or have been incorrectly delivered.

5.5 All such Services should be returned within  fourteen (14) days of you cancelling your order and, in any event, no  later than twenty-eight (28) days after the Service(s) have been  delivered to you, in accordance with the following process:

1. pack the returns parcel securely, ensuring you include the returns  note that will have been included in the package in which your order was  delivered, and attach the returns address label that will also have  been included; and
2. return the parcel to us, we suggest, either by courier or by  recorded delivery mail or other form of certified mail. We advise that  you take out enough postal insurance to cover the value of the contents.

5.6  Our policy on cancellations and returns does not affect your statutory legal rights.

6.1  If any Service you purchase is damaged or  faulty when delivered to you we may offer a repair, exchange or refund  as appropriate, in accordance with your legal rights. If you believe a  Service is faulty, you should notify us to arrange for the return of the  Service(s).

6.2 Our policy on faulty Services does not affect your statutory legal rights.

7.1 We have taken reasonable steps  to display as accurately as possible the colours and other detailing of  our Services in the images that appear on our Site. However, as the  actual colours and detailing you see onscreen will depend on your  monitor, we cannot guarantee that your monitor’s display of any colour  or other detailing will exactly reflect the colour or detailing of the  Service(s) upon delivery.

7.2 From time to time, our stores  may run special or local promotions which may not be available online,  or we may offer special promotions online that are not available in our  stores. Please note that, unless expressly stated on our Site, purchases  made online do not qualify for points under any loyalty card scheme or  discounts under any discount card scheme which we may operate in our  stores.

7.3 Any information on our Site  regarding sizing of Services is included as a guide only. If you are in  any doubt as to the size of any Service you require, we recommend that  you contact us prior to placing an order.

8.1 If you choose to access our  Site from outside the United Kingdom, you are responsible for complying  with local laws, if and to the extent that they are applicable. We do  not represent or warrant that any Service(s) on our Site is appropriate  for use or available in locations outside of the United Kingdom, or that  it complies with any legal or regulatory requirements of such other  locations.

8.2 Please contact us before ordering Services for  delivery outside the United Kingdom. We may refuse to accept your order  should you not contact us before ordering. Subject to us agreeing to and  being able to deliver the Services outside the United Kingdom, as they  may be subject to import duties and taxes. You will be responsible for  these. We have no control over such charges and cannot advise you as to  what they may be, although your local customs office may be able to  assist. For deliveries outside the United Kingdom, you will be regarded  as the importer and it is your responsibility to comply with all laws  and regulations of the country in which the Services are to be  delivered. Cross-border deliveries may be subject to opening and  inspection by customs authorities.

9.1  We understand that you may have concerns about  security on the internet. Our Site uses a secure server in our online  ordering process to protect your personal information.

9.2  When you proceed to the checkout, before you  are prompted to complete your billing and shipping address, your browser  will go into secure mode. Data relating to your order and your personal  and payment card details will all pass to our server in an encrypted  format. As soon as you have finished ordering you will exit secure mode.  As an additional protection for you, our system is designed so that you  cannot place an order until you are safely within secure mode.

9.3 We recommend that you do not communicate your  payment card details to anyone, including us, by email. We cannot be  responsible for any losses you may incur in transmitting information to  us by internet link or by email. Any such loss shall be entirely your  responsibility.

9.4 If you have any additional queries about security, please contact us.

10.1  We will not be liable to you where performance  of any of our obligations is prevented or restricted by any  circumstance or cause beyond our reasonable control.

10.2 You are responsible for the use you make of the  Service(s) you order. To the extent not prohibited by law, we accept no  liability for any loss or damage which is not reasonably foreseeable or  for any business loss (which includes loss of profits, contracts,  goodwill, business interruption, loss of business or opportunity and  other similar losses).

10.3 We accept liability for death or personal  injury caused by our negligence and responsibility for fraudulent  misrepresentation and any other liability that cannot, under English  law, be excluded.

10.4 Nothing in this section or elsewhere in our Trading Terms affects your statutory legal rights.

11.1 We will only use your personal information in  accordance with our Privacy & Cookie Policy. Please take the time to  read our Privacy & Cookie Policy, as it includes important terms  which apply to you.

12.1 Failure by us to enforce a right does not  result in waiver of such right. You may not assign or transfer your  rights under these Trading Terms.

12.2 If any part of these Trading Terms is found to  be unenforceable as a matter of law, all other parts of these Trading  Terms shall be unaffected and shall remain in force.

12.3 You and we agree that English law applies to  these Trading Terms and that any dispute between us arising out of or in  connection with these Trading Terms will only be dealt with by the  English courts, unless you are resident in another part of the United  Kingdom, in which case the applicable law of that part of the United  Kingdom will apply and any dispute will be brought before the courts  there. We are required by law to inform you that purchases can be  concluded in English only and that no public filing requirements apply.

12.4 A person who is not a party to this agreement  shall not have any rights under the Contracts (Rights of Third Parties)  Act 1999 to enforce any term of this agreement.

12.5 Even if we delay in enforcing this agreement,  we can still enforce it later. If we do not insist immediately that you  do anything you are required to do under these Trading Terms, or if we  delay in taking steps against you in respect of your breaking this  agreement, that will not mean that you do not have to do those things  and it will not prevent us taking steps against you at a later date. For  example, if you miss a payment and we do not chase you but we continue  to provide the Services, we can still require you to make the payment at  a later date.

13.1 Please feel free to contact us using the details set out on our Site.